Returns Policy

Please take the time to read our returns terms and conditions before making a purchase online.

Returns will not be accepted unless you have emailed sales@concreteculture.co.nz and received a reply, prior to returning the item.

You may return any product, with the exception of sale or discounted items, within 14 days of receiving purchase.  Items must be returned in new and unused condition, unworn, unwashed and unaltered.  All packaging and labelling must also be returned.

Please do your best to choose the correct size and colours as we are unable to pay for your (the customer) return shipping costs.  Although we are friendly understanding people, we do not accept responsibility for the item until it has reached us, therefore strongly suggest using an insured/tracked shipping method.

 

Refunds

We do not offer refunds unless your original order is out of stock.

Sale items or items purchased using a discount code may be exchanged for a change of size but may not be returned for a refund.

 

Any further questions please email sales@concreteculture.co.nz